RN 623/2024 - Guidelines for safe and strategic implementation
- ti0957
- Jun 30
- 1 min read
Normative Resolution No. 623/2024, of the ANS, which comes into force on July 1, 2025, redefines the regulatory standard for the treatment of requests from beneficiaries of health plans, both assistance and non-assistance, with mandatory application for all types of contracting.
More than just procedural regulations, the standard introduces a new logic of oversight and compliance, centered on the beneficiary's journey and with direct impacts on internal flows, service systems, and operator governance. Increasing resolution, ensuring the traceability of interactions, and guaranteeing timely responses ceases to be a best practice and becomes a regulatory imperative.
Adapting to RN 623/2024 requires not only operational and technological adjustments, but also a structural change in approach. Regulatory law plays a strategic role in reviewing processes, mitigating risks, and structuring communication with beneficiaries, being jointly responsible for strengthening compliance and preventing citations and sanctions.
Based on our specialized experience in the supplementary healthcare sector, we've compiled this material to highlight the key aspects of the regulation, its practical implications, and the opportunities it may represent for providers that anticipate the new oversight model. The content was developed to support decision-making and adaptation planning, positioning your institution safely, efficiently, and in line with ANS's expectations.
